At Nexen Compounds, customer satisfaction is important to us. Due to the specialized nature of our research products, please review our Refund & Return Policy carefully before placing an order.

Returns

For quality assurance and product integrity, we generally do not accept returns of opened or used products.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery so we can review and resolve the issue.

Refunds

Refunds may be approved under the following circumstances:

• You received an incorrect product.

• Your order arrived damaged or defective.

• Your order could not be delivered due to an error on our part.

• Your order is canceled before it has been processed for shipment.

If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution or payment provider.

Non-Refundable Items

Refunds will generally not be issued for:

• Opened or used products.

• Orders with incorrect or incomplete shipping information provided by the customer.

• Shipping delays or delivery issues caused by the shipping carrier.

• Orders that have been successfully delivered, unless the product is damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled prior to processing and shipment. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery and include the following information:

• Your order number.

• A brief description of the issue.

• Clear photographs of the shipping package and the product received.

Our team will review your request promptly and work to provide an appropriate resolution.

Research Use Notice

All products sold by Nexen Compounds are intended For Research Use Only. They are intended solely for laboratory research, analytical, and educational purposes by qualified professionals. Our products are not intended for human consumption, medical use, therapeutic use, veterinary use, or diagnostic applications.

Contact Us

If you have any questions regarding refunds, returns, or order issues, please contact us:

Nexen Compounds
Email: support@nexencompounds.com