Thank you for choosing Nexen Compounds. We are committed to processing and shipping your order as efficiently, securely, and accurately as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

• Orders placed on weekends or recognized holidays will be processed on the next business day.

• Processing times may be extended during periods of high order volume, inventory verification, or unforeseen operational circumstances.

Shipping Methods

We offer reliable shipping options through trusted shipping carriers. Available shipping methods, shipping costs, and estimated delivery timeframes will be displayed during checkout.

Please note that estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to become available within the carrier’s tracking system.

Shipping Restrictions

We ship only to locations where our products may be legally delivered. It is the customer’s responsibility to ensure compliance with all applicable local, state, federal, and international laws before placing an order.

Nexen Compounds reserves the right to refuse or cancel orders that cannot be legally fulfilled.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Nexen Compounds is not responsible for delays, lost shipments, returned packages, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you discover an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your order before it has been processed for shipment.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside of our control.

If your shipment is significantly delayed or appears to be lost, please contact us. We will gladly assist you in working with the carrier to investigate and resolve the issue whenever possible.

Damaged Packages

If your order arrives damaged, please:

• Take clear photographs of the shipping package and its contents.

• Contact us within 48 hours of delivery.

• Include your order number along with the supporting photographs.

Our team will review your claim promptly and work toward an appropriate resolution.

International Shipping

International shipping may be available to select destinations.

Customers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by their country’s customs authorities.

Nexen Compounds is not responsible for delays, inspections, or additional charges resulting from customs processing.

Research Use Notice

All products sold by Nexen Compounds are intended For Research Use Only, unless otherwise expressly stated. Our products are designed exclusively for laboratory research, analytical, and educational purposes by qualified professionals. They are not intended for human consumption, medical use, therapeutic use, veterinary use, or diagnostic applications.

Contact Us

If you have any questions regarding shipping or require assistance with your order, please contact us:

Nexen Compounds
Email: support@nexencompounds.com